Card House Brasserie

Your privacy at the table

Privacy Policy

Effective date: 8 September 2026

Introduction

Welcome to Card House Brasserie

This privacy policy explains how Card House Brasserie collects, uses, and protects personal information when you visit our website or engage with our offline poker and dining services. We are committed to protecting your privacy in accordance with the Australian Privacy Principles.

This policy applies to information collected through this website and at our physical venue at 8 Whiteman Street, Southbank VIC 3006, Australia. Whether you are booking a table, joining us for face-to-face poker in the card lounge, or simply browsing our menu, we want you to understand how your details are handled.

Information We Collect

Information You Provide

We collect personal information that you voluntarily provide when making a reservation, contacting us, or engaging with our services.

  • Name, email address, phone number, and any details you include in messages.
  • Reservation details such as date, time, and number of guests.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, such as your IP address, browser type, and pages visited.

  • This information is used for website analytics and improvement.
  • We do not link this data to your personal identity unless required by law.

How We Use Your Information

Primary Uses

We use your personal information to manage reservations, respond to enquiries, and provide a personalised experience at our offline poker and dining venue. Your details help us keep the card lounge and brasserie running smoothly without any need for online betting or financial tracking.

  1. To confirm and manage your bookings.
  2. To communicate important updates about your visit.
  3. To improve our services and website.

Disclosure of Information

Third-Party Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our website and managing reservations.

  • Examples include website hosting, analytics, and reservation management platforms.
  • These providers are contractually obligated to protect your information and use it only for the services they provide.

Legal Requirements

We may disclose personal information if required by law or in response to valid legal processes. This includes compliance with Australian privacy laws and regulations.

Data Security

Security Measures

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure.

  • Secure data storage and encrypted transmission where applicable.
  • Access to personal information is restricted to authorised personnel.

Your Rights

Access and Correction

You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate.

Contact us using the details below to make a request. We will respond within a reasonable timeframe as required by law.

[email protected] +61 8 5027 3382

Cookies and Tracking

Cookie Usage

Our website may use cookies and similar technologies to enhance your browsing experience and analyse site traffic. You can control cookies through your browser settings.

For more details, refer to our Cookie Policy.

Changes to This Policy

Policy Updates

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.

We encourage you to review this policy periodically. The effective date is listed at the top of this page.

Effective date: 8 September 2026

Contact Us

Privacy Enquiries

If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us.